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Terms & Conditions and Privacy Policy

TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hickory's Smokehouse’s relationship with you in relation to this website.

The term “The Hickory's Smokehouse” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

GENERAL TERMS

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

DISCLAIMERS

The information contained in this website is for general information purposes only. The information is provided by “The Hickory's Smokehouse” and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of “The Hickory's Smokehouse”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, “The Hickory's Smokehouse” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT

This website and its content is copyright of “The Hickory's Smokehouse” – © “The Hickory's Smokehouse” 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only; and

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

JURISDICTION

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

PRIVACY POLICY

This privacy policy sets out how “Hickory’s Smokehouse” uses and protects any information that you give “Hickory’s Smokehouse” when you use this website.

PRIVACY STATEMENT

“Hickory’s Smokehouse” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Hickory’s Smokehouse” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT INFORMATION WE COLLECT

We may ask to collect or receive certain Personal Data when you complete a form or when you send us information. When we talk about Personal Data we mean any information that can identify you as an individual, such as your name and email or postal address.

HOW WE COLLECT THIS INFORMATION

We collect your Personal Data when you send us information, sign up to receive emails, complete a 'contact us' form, buy a gift card or enter a promotion, or via other related communication channels. If you use WiFi networks in venues we collect personal information such as name and email in order to log you on to the WiFi network. Where we send you information via email, we do review if you have opened the email and whether you have clicked on links. This is because we want to make sure that our communications are useful for you.

WHY WE COLLECT INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping
  2. We may use the information to improve our products and services
  3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  4. To deal with your enquiries
  5. To fulfil a gift card order

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIE POLICY

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.

During the course of any visit to “Hickory’s Smokehouse” website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

HOW WE USE COOKIES

We “Hickory’s Smokehouse” and our service providers may use “cookie” or similar technologies on the site. When you visit our website we serve cookies to your computer to

  • help us to understand the profile of our visitors and help us to provide you with a better user experience
  • enable personalisation features (which may give you the ability to recall recently viewed pages)
  • to help something work effectively on your device
  • for advertising and marketing purposes
  • for security and site integrity

DISABLING / ENABLING COOKIES

You can accept or decline cookies by modifying the setting in your browser. For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.
Please note that if you disable cookies you may not be able to use all the features of our website.

QUESTIONS / CHANGES IN POLICIES

If you have questions or concerns with respect to our privacy policy, please contact us at hello@hickorys.co.uk. We may elect to change or amend our privacy policy; in such event, we will post the policy changes in our privacy policy on the website.

GIFT CARD TERMS & CONDITIONS

Your card must be activated online at: www.hickorys.co.uk/giftcards/activate

  • Gift cards can be redeemed in full or used as part payment at any Hickorys Smokehouse.
  • Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption.
  • Gift cards will expire 12 months from date of purchase, please see gift card carrier for expiry date. Any remaining balance will be deducted on expiry.
  • Gift card balances can be checked at any Hickorys Smokehouse or online at giftcard.hickorys.co.uk/portal

Please protect you card & treat as cash. If lost, damaged or stolen, gift cards can only be replaced if previously activated online.

GENDER PAY GAP REPORTING

We are confident within our business that we exercise equal pay, however we do currently have a gender pay gap. The two main reasons for the gender pay gap are; we have fewer women in our Senior Leadership Team and we have a high percentage of females in our under 18 population which naturally attracts a lower rate of pay. We will continue to work to narrow our gender pay gap and have already put measures in place to do this. - Matt Powell, Finance Director

Mean Gender Pay Gap : 3.3% (2020: 4.2%)

Median Gender Pay Gap : -33.0% (2020: +18.8%)