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Terms & Conditions and Privacy Policy


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hickory's Smokehouse’s relationship with you in relation to this website.

The term “The Hickory's Smokehouse” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


The information contained in this website is for general information purposes only. The information is provided by “The Hickory's Smokehouse” and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of “The Hickory's Smokehouse”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, “The Hickory's Smokehouse” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


This website and its content is copyright of “The Hickory's Smokehouse” – © “The Hickory's Smokehouse” 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only; and

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


This privacy policy sets out how “Hickory’s Smokehouse” uses and protects any information that you give “Hickory’s Smokehouse” when you use this website.


“Hickory’s Smokehouse” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Hickory’s Smokehouse” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


We may ask to collect or receive certain Personal Data when you complete a form or when you send us information. When we talk about Personal Data we mean any information that can identify you as an individual, such as your name and email or postal address.


We collect your Personal Data when you send us information, sign up to receive emails, complete a 'contact us' form, buy a gift card or enter a promotion, or via other related communication channels. If you use WiFi networks in venues we collect personal information such as name and email in order to log you on to the WiFi network. Where we send you information via email, we do review if you have opened the email and whether you have clicked on links. This is because we want to make sure that our communications are useful for you.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping
  2. We may use the information to improve our products and services
  3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  4. To deal with your enquiries
  5. To fulfil a gift card order

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.

During the course of any visit to “Hickory’s Smokehouse” website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.


We “Hickory’s Smokehouse” and our service providers may use “cookie” or similar technologies on the site. When you visit our website we serve cookies to your computer to

  • help us to understand the profile of our visitors and help us to provide you with a better user experience
  • enable personalisation features (which may give you the ability to recall recently viewed pages)
  • to help something work effectively on your device
  • for advertising and marketing purposes
  • for security and site integrity


You can accept or decline cookies by modifying the setting in your browser. For further details on how to do this please visit the educational sources and
Please note that if you disable cookies you may not be able to use all the features of our website.


If you have questions or concerns with respect to our privacy policy, please contact us at We may elect to change or amend our privacy policy; in such event, we will post the policy changes in our privacy policy on the website.


For bookings of 7 or more guests Mon - Wed & 5 or more guests Thurs - Sun we require a £5 deposit per person (including children) – your booking will be confirmed (by email) once the deposit has been paid.

We require 72hrs notice for cancellation of your booking. If you cancel your booking 72hrs in advance of the time of your reservation a full refund will be given. If you cancel within 72hrs of the time of your reservation no refund will be given.

Refunds will take 3-5 working days and will only be refunded to the original card used to make the booking.

All deposits will be deducted from your bill in the restaurant.

Special Days & Events:

Deposits of £5 per person are also required for events and some special occasions including; Character Breakfasts, Brunch with Santa, Doggy Brunches and some types of bookings over the Christmas period, Mother’s Day & Father’s Day. The same 72hr refund policy will apply.


Your card must be activated online at:

  • Gift cards can be redeemed in full or used as part payment at any Hickorys Smokehouse.
  • Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption.
  • Gift cards will expire 12 months from date of purchase, please see gift card carrier for expiry date. Any remaining balance will be deducted on expiry.
  • Gift card balances can be checked at any Hickorys Smokehouse or online at


We do not work with any third-party voucher sites and guests should always check here before using any promotional voucher in our restaurant to ensure they are valid, as any deal we run will be detailed on the website.

Please be aware of any illegitimate website’s promoting invalid Hickory's offers, particularly regarding NHS/Blue Light discount. We do not have control over these and cannot accept the promoted discount/offer at any of our restaurants


We are confident within our business that we exercise equal pay, however we do currently have a gender pay gap. The main reason for the gender pay gap is that; we have fewer women in our Senior Leadership Team and in our management roles. We will continue to work to narrow our gender pay gap and have already put measures in place to do this. - Matt Powell, Finance Director

Mean Gender Pay Gap : 13.8% (2022: 13.2%)

Median Gender Pay Gap : 5.1% (2022: -3.4%)


Hickory’s Smokehouse Modern Slavery Statement 2023/2024

Our Commitment

At Hickory's Smokehouse we are committed to acting in an ethical and sustainable way. We are alert to the risk of modern slavery and human trafficking and are doing what we can to ensure it is eliminated from our supply chains or in any part of our business.

Our Business

Hickory’s Smokehouse brings good old fashioned southern hospitality to over 20 locations in the UK, directly employing over 2000 team members. Our journey started in Chester, a year to the day after the first road trip across the American southern states, with our first restaurant Hickory’s Smokehouse Chester opening in 2010. You will also find our Head Office in Chester.

All our restaurants are operated by Hickory’s Smokehouse and are managed on site by our
own team.

Our Suppliers

At Hickory’s Smokehouse we have a zero tolerance to slavery and human trafficking, and we expect all those in our supply chain and contractors to comply with our values. Our supply chain is diverse, providing products and services via a range of food, drink and non-consumable manufactures and businesses. We have built a great rapport with our suppliers over the years, and always strive for a transparent working relationship which aligns with our company values.

Our Team

All team undertake right-to-work checks and are required to provide a National Insurance number and their own bank account details. Wages and salaries are paid by bank transfer, and we do not allow payment to be made into third-party bank accounts.

We have well-being champions trained in each restaurant, who are there to support anyone who may need help and to identify symptoms when something may be impacting an individual’s ability to perform at work or their well-being outside of work. We also have external support available for the team, as we work with several health and wellbeing charities as well as provide team with an employee assistance programme. We encourage all team to speak up and inform their line manager or the People team if they require help or support, in
which case supportive measures are put in place. We have a Whistleblowing procedure in place for all team, where they can speak up confidentially and report any wrongdoing,
including human rights violations such as modern slavery and human trafficking. Team members who raise any suspicions that modern slavery or human trafficking may be taking place within the company or its supply chain, will be protected under our Whistleblowing

Our Policies and Training

Our management team are responsible for compliance within their respective departments and in their supplier relationships.
Our company policies, including our Code of Conduct and Ambassadorship, Equality & Diversity and Whistleblowing policies, confirm our zero-tolerance approach to Modern Slavery. There is a company induction for all new team members, where our policies, procedures and expectations are outlined, as well as these resources always being available for the team to access via our online learning platform. Failure to follow our company policies and procedures, may result in disciplinary action which could result in immediate suspension or the termination of employment.

Our Measures

To measure the effectiveness of preventing slavery and human trafficking from taking place in
any part of our business or supply chains, we enforce the following:

  • All our restaurants are operated by the company directly and are managed by our
    team, thus ensuring that rigorous employment processes and checks are
    implemented and maintained fully.
  • We commit to monitoring labour and completing thorough right to work documentation
    and payroll audits.
  • Where possible we look to build long term relationships with suppliers which allows us
    to make clear our expectations of standards which we expect.
  • Our supply chain providers are mostly always UK providers, and we expect these
    entities to have suitable anti-slavery and human trafficking policies and processes in
  • All team members are required to give online confirmation via our online learning
    platform that they have read, understood and comply with all of our company policies
    and procedures.

We will continue to review and improve our practices and measures in the prevention of
modern slavery and human trafficking, and we will continue to review our ethical trading.

Reporting suspicions of slavery

Our team can report any suspicions of slavery through our company’s Whistleblowing procedure- either by scanning the QR code on our Whistleblowing policy or by Alternatively, they can report suspicions externally to the
Modern Slavery Helpline Details are set out below:

  •  Web:
  •  Tel: 08000 121 700


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