TERMS & CONDITIONS

SUMMARY TERMS & CONDITIONS

UK residents, aged 18+. Complete the form at www.hickorys.co.uk/blogs/win-the-ultimate-louisiana-football-experience.

Promotion closes 23:59PM on 13th September 2026. One winner will receive the following from 12^th- 17^th November 2026: One place on the Touchdown Trips LSU Tour. Including return flights from the UK to the USA, hotel accommodation throughout the trip. Time in New Orleans and Baton Rouge. LSU Tigers College Football Game Experience. New Orleans Saints v’s Carolina Panthers Game Experience. Swamp Tour Experience. All transfers included. ATOL protected package. Full terms and conditions are available below . Promoter: Hickory’s (ROS) LTD (Ground Floor, Steam Mill, Steam Mill Street, Chester CH3 5AN).

TERMS & CONDITIONS AND PRIVACY NOTICE 

1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Hickory’s Smokehouse, Greene King & their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 12:00PM on Thursday 23^rd July until 23:59PM on 13th September 2026. Entry requirements. To enter complete the form at  www.hickorys.co.uk/blogs/win-the-ultimate-louisiana-football-experience.
4. Winner selection. 1 winner will be selected at random from all entries received.
5. Prize. The winner will receive One place on the Touchdown Trips LSU Tour. Including return flights from the UK to the USA, hotel accommodation throughout the trip. Time in New Orleans and Baton Rouge. LSU Tigers College Football Game Experience. New Orleans Saints v’s Carolina Panthers Game Experience. Swamp Tour Experience. All transfers included. ATOL protected package. Extensions, alterations and upgrades are subject to availability and at the winner’s expense. No Cash Alternative will be given. Guest must be available to travel to USA between 12^th & 17^th November 2026. Must have a valid Passport. Esta Required as part of travel at Winners own expense.
6. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
7. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
8. Notification. The winner will be informed of their prize within 1 working day following the end of the promotion, unless otherwise specified.
9. Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within [48 hours], or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
10. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
11. Delivery. The winner will receive their prize within 30 working days following the end of the promotion, unless otherwise specified.
12. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
13. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
14. Publicity. The winner may be asked to take part in publicity relating to this promotion but this will be discussed with the winner before taking place.
15. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to publish or make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
16. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
17. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
18. We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
19. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
20. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
21. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
22. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
23. Promoter: Hickory’s Smokehouse, Lea Hall Farm, Lea Lane, Aldford. CH3 6JQ.

PRIVACY NOTICE

1. Data Controller. Hickory’s (ROS) Ltd (ICO registration number ZA069754) is the data controller in respect of this promotion.
2. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Hickory’s group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
3. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
4. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message. If the prize is a cash prize, we will collect your bank details so that we are able to send your prize to you.
5. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:

1. Will we sell your personal data to anyone else? No. That’s not something we do.
2. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you.  This includes passing all entrants details onto Touchdown Trips.
3. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
4. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
5. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
6. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
7. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at https://hickorys.co.uk/legal/ .
8. Publicity. If you are a winner we may use your data for publicity purposes as explained in the terms and conditions above.
9. What are your rights and how can you exercise them? We can be contacted by post at: Hickory’s Smokehouse, Ground Floor Steam Mill, Steam Mill Street, Chester CH3 5AN.
10. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to hello@hickorys.co.uk
11. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

1. You have the following rights under data protection law:
2. to ask us to tell you what personal data we are processing that relate to you (right of access);
3. to require us to rectify or stop processing inaccurate personal data (right to rectification);
4. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
5. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
6. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
7. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
8. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
9. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
10. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at Privacy & Cookie Policy / Website T&C's at Hickory's Smokehouse (hickorys.co.uk)
11. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

THIRD PARTY TERMS:

1. The travel prize is provided and operated by MVP Travel Ltd, Pavilion 2000, Amy Johnson Way, York, YO30 4XT. MVP Travel Ltd is an accredited member of Hays Travel Independence Group and sells travel arrangements on behalf of Hays Travel Limited and Hays Tour Operating Limited.
2. The winner must be aged 18 or over and must be available to travel between 12 and 18 November 2026. Alternative travel dates are not available.
3. The winner must provide all requested passenger information to Hickory’s and MVP Travel by the deadline specified. Names and personal details must be accurate and must match the winner’s passport and other travel documents.
4. The winner is responsible for ensuring that they hold a valid passport and satisfy all passport, visa, ESTA, immigration, health and vaccination requirements for travel to the United States. The cost of an ESTA, visa or any additional documentation is not included in the prize.
5. The winner is responsible for arranging suitable comprehensive travel insurance covering, as a minimum, medical expenses, cancellation, travel disruption and participation in the activities included within the itinerary.
6. The prize includes only the travel services and activities specifically listed in the prize description. Unless expressly stated otherwise, the prize does not include travel to or from the UK departure airport, travel insurance, ESTA or visa fees, spending money, meals and drinks not listed, optional activities, upgrades, excess baggage, mobile-data charges, hotel incidental deposits or other personal expenses.
7. Any medical, dietary, mobility, accessibility or other special requirements must be disclosed to MVP Travel as soon as possible. MVP Travel will pass reasonable requests to the relevant suppliers but cannot guarantee that all requests can be accommodated.
8. Flights, accommodation, transfers, event tickets and activities are subject to the rules and conditions of the relevant airlines, hotels, transport providers, venues, leagues, teams and other suppliers.
9. Sporting fixtures, venues, kick-off times, flight times, accommodation and itinerary arrangements may be changed, postponed or cancelled by the relevant supplier or organiser. Where reasonably possible, MVP Travel will provide suitable alternative arrangements, subject always to the winner’s statutory rights.
10. Event tickets may be issued electronically. The winner is responsible for having access to a suitable working and sufficiently charged mobile device where mobile ticketing is required.
11. The winner must behave responsibly and comply with all reasonable instructions issued by MVP Travel, the tour manager and relevant suppliers. MVP Travel reserves the right to end the winner’s participation where their behaviour causes or is likely to cause danger, disruption, distress or damage. No replacement prize, refund or compensation will be provided in such circumstances.
12. The winner will be responsible for any loss or damage they cause to accommodation, transport, venues or other property.
13. Hickory’s may share the winner’s personal information with MVP Travel for the purpose of confirming, arranging and administering the prize. MVP Travel may share relevant information with airlines, accommodation providers, transport operators, event suppliers and public authorities where necessary to deliver the travel arrangements.
14. Hickory's will share all entrants details with MVP Trave (Touchdown Trips). MVP Travel Ltd needs the contact information you provide to us to contact you about products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as privacy practices and commitment to protecting your privacy, please review here.
15. The package will be subject to the financial-protection arrangements confirmed in the winner’s booking documentation. Any applicable ATOL documentation will identify the relevant ATOL holder and the services covered.
16. Nothing in these conditions excludes or limits any rights or protections which cannot lawfully be excluded.

GENDER PAY GAP REPORTING

We are confident within our business that we exercise equal pay, however we do currently have a gender pay gap. The main reason for the gender pay gap is that; we have fewer women in our Senior Leadership Team and in our management roles. We will continue to work to narrow our gender pay gap and have already put measures in place to do this. - Matt Powell, Finance Director

Mean Gender Pay Gap : 11.4% (2024: 9.5%)

Median Gender Pay Gap : 2.1% (2024: 0.0%)

Hickory’s Smokehouse Modern Slavery Statement 2023/2024

Our Commitment

At Hickory's Smokehouse we are committed to acting in an ethical and sustainable way. We are alert to the risk of modern slavery and human trafficking and are doing what we can to ensure it is eliminated from our supply chains or in any part of our business.

Our Business

Hickory’s Smokehouse brings good old fashioned southern hospitality to over 20 locations in the UK, directly employing over 2000 team members. Our journey started in Chester, a year to the day after the first road trip across the American southern states, with our first restaurant Hickory’s Smokehouse Chester opening in 2010. You will also find our Head Office in Chester.

All our restaurants are operated by Hickory’s Smokehouse and are managed on site by our
own team.

Our Suppliers

At Hickory’s Smokehouse we have a zero tolerance to slavery and human trafficking, and we expect all those in our supply chain and contractors to comply with our values. Our supply chain is diverse, providing products and services via a range of food, drink and non-consumable manufactures and businesses. We have built a great rapport with our suppliers over the years, and always strive for a transparent working relationship which aligns with our company values.

Our Team

All team undertake right-to-work checks and are required to provide a National Insurance number and their own bank account details. Wages and salaries are paid by bank transfer, and we do not allow payment to be made into third-party bank accounts.

We have well-being champions trained in each restaurant, who are there to support anyone who may need help and to identify symptoms when something may be impacting an individual’s ability to perform at work or their well-being outside of work. We also have external support available for the team, as we work with several health and wellbeing charities as well as provide team with an employee assistance programme. We encourage all team to speak up and inform their line manager or the People team if they require help or support, in
which case supportive measures are put in place. We have a Whistleblowing procedure in place for all team, where they can speak up confidentially and report any wrongdoing,
including human rights violations such as modern slavery and human trafficking. Team members who raise any suspicions that modern slavery or human trafficking may be taking place within the company or its supply chain, will be protected under our Whistleblowing
policy.

Our Policies and Training

Our management team are responsible for compliance within their respective departments and in their supplier relationships.
Our company policies, including our Code of Conduct and Ambassadorship, Equality & Diversity and Whistleblowing policies, confirm our zero-tolerance approach to Modern Slavery. There is a company induction for all new team members, where our policies, procedures and expectations are outlined, as well as these resources always being available for the team to access via our online learning platform. Failure to follow our company policies and procedures, may result in disciplinary action which could result in immediate suspension or the termination of employment.

Our Measures

To measure the effectiveness of preventing slavery and human trafficking from taking place in
any part of our business or supply chains, we enforce the following:

• All our restaurants are operated by the company directly and are managed by our
  team, thus ensuring that rigorous employment processes and checks are
  implemented and maintained fully.
• We commit to monitoring labour and completing thorough right to work documentation
  and payroll audits.
• Where possible we look to build long term relationships with suppliers which allows us
  to make clear our expectations of standards which we expect.
• Our supply chain providers are mostly always UK providers, and we expect these
  entities to have suitable anti-slavery and human trafficking policies and processes in
  place.
• All team members are required to give online confirmation via our online learning
  platform that they have read, understood and comply with all of our company policies
  and procedures.

We will continue to review and improve our practices and measures in the prevention of
modern slavery and human trafficking, and we will continue to review our ethical trading.

Reporting suspicions of slavery

Our team can report any suspicions of slavery through our company’s Whistleblowing procedure- either by scanning the QR code on our Whistleblowing policy or by emailingwhistleblowing@hickorys.co.uk. Alternatively, they can report suspicions externally to the
Modern Slavery Helpline Details are set out below:

•  Web: https://www.modernslaveryhelpline.org
•  Tel: 08000 121 700